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Services

E-commerce returns that drive an unrivalled customer experience

Optimise your returns program

Discover a hassle-free experience for return approvals, quick refunds, automated grading and refurbishment services.

92%* of consumers say they would buy from the seller again if the returns process were easy.

A successful program reduces your costs while improving the online customer experience.

Knowing your expected volumes helps maintain high efficiency at fulfilment centres and turn around faster refunds.

Kuehne+Nagel’s online portal takes the guesswork out of shipment flows by letting customers submit pre-approved returns.

*Source: https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/

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Simplify returns with a quality-centric system

Effectively manage inventory and product availability across multiple suppliers and locations to ensure items are always on hand to fulfil orders promptly.

Our system leads people through a brand-customised grading process so products arrive sorted by category at the fulfilment centre. Special services manage apparel that may require reticketing, electronics warranty verification and tracking for health and beauty lot numbers and expiration dates.

Quickly reintroduce your short-lifecycle merchandise back into inventory for repurchase readiness. Our programs reduce waste through refurbishment and repackaging. Keep your non-sellable items out of the landfill with secondary markets or repurpose them in new product manufacturing.

Scalable returns management with tailor-made B2C and B2C solutions that meet demand.

Increase your returns productivity

Portal for approvals and shipping labels
Quick credit to the consumer upon receipt or after inspection
Automated grading process for each brand’s SOP
Refurbishment processes for steaming, repair and electronic cleansing
Options for lot tracking, expiry and serial number

Upgrade to a carrier-integrated data exchange that tracks visibility from consumer to hub and reintroduces products into stock faster.

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Safe and reliable deliveries

Optimise your e-commerce returns process

Boost customer satisfaction and operational efficiency

Streamlined returns portal

Offer customers a seamless experience with a user-friendly online portal for submitting pre-approved returns and generating shipping labels.

Carrier-integrated data exchange

Use real-time tracking visibility and efficient reintroduction of products into stock through carrier-integrated data exchange.

Sustainable solutions

Reduce waste and environmental impact by exploring eco-friendly options for non-sellable goods.