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Back Corporate Governance - Quality Management

At Kuehne+Nagel, quality management and improvement is a continuous, evolving process – integral to how we serve our customers.

Quality at isn’t merely about recognition or certificates on the wall. At Kuehne+Nagel, it is about finding the best way to do something and sharing it with our customers, so we’re able to deliver on our promises to them, regardless of the time or location.

We ensure quality by establishing supply chain processes that uphold international standards and regulations and help our customers achieve their goals. To do so, we manage business through the certified approach of the Plan-Do-Check-Act (PDCA). PDCA is a management model that focuses on continuous development and learning. We don’t just plan for the risks that lie ahead, but also reflect on, evaluate, and analyse our past actions - using that learning to make fact-based and logical decisions in the future.

Kuehne+Nagel is committed to providing optimized, safe and sustainable logistics services to customers and partners. Our certifications for quality management are a testament to that commitment. Which is why the certificate on the wall is important.

You can read more about our quality management and certifications.